FAQ – Live at Heart

FAQ – PERFORMING ACTS

What is a showcase Festival?

A showcase festival is an event where emerging artists and bands perform live for audiences that include fans, industry professionals, and media. It’s an opportunity to gain exposure, connect with fans, and network with industry representatives like managers, record labels, and agents.

Are we guaranteed to meet people from the music industry?

While we strive to invite and host many industry professionals, including labels, agents, and managers, we cannot guarantee that every performing act will meet specific people. However, the festival provides ample networking opportunities, especially in designated delegate areas and afterparties.

Im playing the festival. Where do I go when I arrive to Örebro?

TBA

At what times is the Festival Office open

OPENING TIMES:
TBA

Where can we park our vehicle?

Live at Heart do not have a specific festival parking spot, since the festival is located at various locations in Örebro City. We can recommend the Long-term parking at Norra Bangatan 7 / Östra Bangatan 7A. 60 SEK per 24 hours, or 180 SEK per week. There are also plenty of parking garages all through the city, as well as loads of streets where you can park and pay in app or parking pay stations.

Can we sell MERCH at the venues where we are playing?

Yes, performing acts are allowed to sell merchandise at the venues. The easiest way to make it work is to ask the venue upon arrival. It is a showcase festival with a filled schedule so please make sure that the merchandise sales does not disturb or interfere with other artists on stage. Please let us know ahead of time if you need any additional support in the matter.

Can Live at Heart help us with accommodation?

Unfortunately, we don’t provide accommodation directly. However, we can share a list of partner hotels and hostels offering discounted rates for festival artists. Please have a look at our Accommodation/Travels-section.

We can't travel with instruments, can you provide this for us?

The standard answer is no – we highly encourage you to bring your own instruments if possible. Although, you can reach out to us for assistance, and we’ll do our best to help coordinate necessary equipment or rentals.

Our technical specifications have changed since we were booked. Where can we send an updated tech spec?

Please send your updated technical specifications as soon as possible to ensure we can make the necessary adjustments.

We forgot to notify you about our touring crew. Can we add them to our party?

Yes, you can add extra crew members by contacting us directly. Please do this in advance to avoid last-minute complications.

FAQ – INDUSTRY DELEGATES

Where's the delegate check in?

TBA

Opening times?

OPENING TIMES:
TBA

Can I access the delegate list?

Yes, registered delegates will have access to a digital list of other attendees, including contact information if delegates have opted to share it.

Will there be any mingles?

Yes, there will be multiple mingling events throughout the festival where you can connect with other delegates and artists.

Can I showcase music from my company?

Absolutely! Registered industry delegates are encouraged to showcase music from their artists. Just let us know in advance if you need any support or space.

Where's the after party?

TBA… but we’ll make sure that you’ll find out.

Do I need to carry the badge?

The badge is a great tool at the conference, at the mingles and when you’re talking to people – the badge make people recognize both you and your name.

The wristband is what is needed to get in everywhere though. You won’t get in with only a badge.

… So keep the wristband on at all times.

I just started my company, can I attend as a delegate?

Yes, new companies are of course more than welcome! Live at Heart is a great place to network and introduce your business to the industry.

FAQ – VISITORS

I ́ve heard that you get a festival pass if you work as a volunteer for one evening. Where can I sign up?

Get in touch with [contact@liveatheart.se] to start the process. We’ll also announce volunteer opportunities on our social media channels closer to the festival date.

I'm in a wheelchair, can I access every venue?

Yes, we strive to make all venues wheelchair-accessible. Contact us if you need specific details or additional support.

Is there an age policy?

The standard age limit is that you have to be 18 years old to visit Live at Heart.

Although, some venues have different policies so if you want to see a certain artist, then reach out directly to the venue and talk directly to them.

All DAYPARTY events will be free of charge and no age-restrictions.

I have bought a ticket, do I have to change it for a wristband?

Yes, please exchange your ticket for a wristband at the Festival Office before entering the venues.

FESTIVAL OFFICE
TBA

What's your refund policy?

For ticket refunds, please contact our ticket reseller, tickster.

Do you have a program available?

Yes.

The digital program: https://liveatheart.broadcast.events/

We have stopped with the printed program now that we have such a great digital program, thanks to Broadcast.

Will there be printed programmes this year?

We have stopped with the printed program now that we have such a great digital program, thanks to Broadcast.

Why have we stopped doing it?
– Well, we try to cut down on paper waste – which is one task in our work of trying to be a more environmental friendly festival! … and it is expensive to print a 20 page program – let’s use those funds to book greater artists instead!