Frequently Asked Questions

FAQ - Performing acts
  • What is a Showcase festival?

    Our friends over at gigmit.com have written a great article about Showcase Festivals and how to approach them.

  • Are we guaranteed to meet people from the music industry?

    No, there are no guarantees - but there are things you can do to increase the chances of hooking up with music industry people.

    Our PRO TIP is to be as prepared as you possibly can be; Check out the list of delegates who will attend the festival. Are there any people on there that you'd really like to interact with? Email them, introduce yourself, invite them to come watch you play or try to set up a meeting with them on site.

    The more you interact - the more people will see you.
    It's a good idea to be available and on site for all days, to play as many shows as you possibly can to create a buzz, as well as attending the conference & the industry mingles.

    Remember - No one likes spam. When you're approaching someone, do it in a nice way & use your common sense.

  • Im playing the festival. Where do I go when I arrive to Örebro?

    Check in at our Festival Office:

    Address:
    Örebro Konserthus
    Fabriksgatan 2
    701 20, Örebro.

    You'll get all necessary info while checking in.

  • At what times is the Festival Office open?

    ... To be updated

  • Are there any parking facilities?

    We do not have any official festival parking facilities. There are plenty of parking options throughout the city - where you'll need a parking ticket to park your vehicle.

    We recommend everyone to take the train to Örebro. It is a small town with walking distances between the train station, the hotels, the venues and the festival office. Read more on Travel and Accommodation.

  • Can we sell MERCH at the venues where we are playing?

    ... To be updated.

  • Can Live at Heart help us with accommodation?

    We have an official Artist and Delegate Hotel - Clarion Hotel, where artists have special discounts during the festival week. As a performing act, you'll receive the discount code upon being booked.

    There's also a Live at Heart Community on Facebook, where you can search for other accommodation options.

  • We can't travel with instruments, can you provide this for us?

    Basically, No.
    Each performing act is responsible for making their own show possible to pull through.
    Live at Heart provides backline on every stage but WE DO NOT PROVIDE ANY INSTRUMENTS OR BREAKABLES at all.

    ... We do our best to help out, though - the best way to sort this is by joining our Live at Heart Community on Facebook and ask the members of the community.

  • Our technical spcifications have changed since we were booked. Where can we send an updated tech spec?

    No worries, please send the updated version to contact@liveatheart.se.
    We'll sort it out and get back to you to make sure everything is in order.

  • We forgot to notify you about our touring crew. Can we add them to our party?

    Yes. You can search individual Industry accreditation for each member of the touring crew.
    Each accreditation application will then be reviewed individually. We can't give any guarantees that everyone will be approved but there are normally no problems as long as you provide us with the correct information in good time ahead of the festival.

FAQ - Industry Delegates
  • Where's the delegate check in?

    All delegates will check in at the Festival Office headed at;

    Address:
    Örebro Konserthus
    Fabriksgatan 2
    701 20, Örebro.

  • Where's the delegate lounge?

    The delegates lounge is located in the same building as the check in. You'll get all necessary info while checking in.

    Address:
    Örebro Konserthus
    Fabriksgatan 2
    701 20, Örebro.

  • Can I access the delegate list?

    We have to types of delegates visiting Live at Heart.

    • Music industry delegates with a free accreditation.

    • Premium accreditation

    You'll be able to access the complete delegate list with the premium accreditation.

    Find your Premium accreditation ticket

  • Will there be any mingles?

    Yes. We always provide business mingles of different sorts for the attending delegates and artists. The mingles will be presented ahead of the festival, to delegate attendees only.

  • Can I showcase music from my company?

    We love great and interesting music. If you sit on a treasure chest and would like to present it at Live at Heart - give us a shout immediately!

    contact@liveatheart.se

  • Where's the after party?

    Don't worry. If you're in our delegate list then you'll find out.

  • Do I need to carry the badge?

    You don't.

    ... but what's the deal with hanging out at a showcase festival with loads of interesting people if no one knows who you are or where you're from? The badge is a simple tool for connecting and networking.

  • I just started my company, can I attend as a delegate?

    Size, number of employees or economical assets don't really matter to us. We care about music. So the answer is yes, please apply for accreditation.

FAQ - Visitors
  • I ́ve heard that you get a festival pass if you work as a volunteer for one evening. Where can I
    sign up?

    Get in touch with contact@liveatheart.se and we'll walk you through the process.
    We'll also be advertising on social media in search for volunteers closer to the date of the festival so keep your eyes open.

  • I'm in a wheelchair, can I access every venue?

    Live at Heart is held on several different venues and facilities but the doorstep wont be an obstacle to experience great live music.

    An overview of facilities for wheelchair users will be presented here closer to the start of the festival.

    We always recommend wheelchair users to contact the venues to ensure they can prepare the best possible seats.

  • Can I bring my daughter, who is underage?

    Each venue have their own age limits.
    All venues will be listed here closer to the launch of the festival.

  • I have bought a ticket, do I have to change it for a wristband?

    Yes, your ticket must be exchanged for a wristband to be valid throughout the whole festival.
    There will be a couple of tickets booths that we'll present closer to the start of the festival.

  • Do I save cash buying a festival pass instead of separate day tickets?

    Short answer; Yes.
    We'll also be releasing early bird tickets as well as running a few campaigns ahead of the festival so there's some bucks to save if you stay updated.

  • Can I upgrade my one day ticket to a full festival ticket?

    For sure! Visit the festival office, and we'll sort it out!

    Address:
    Örebro Konserthus
    Fabriksgatan 2
    701 20, Örebro.

  • I just want to go see one band, can I buy a ticket at the door?

    Yes you can. We use SWISH at the doors at every venue.

    Notice that the entrance price can differ depending on size and capacity of the venue.

  • I'm sick and can't go. Can I get a refund?

    More refund info to be presented soon.

  • Can I create my own programme?

    Yes. We've built a pretty comprehensive system for setting up your own programme with your personal favourites.

    You need to create an account and log in to access this feature.

    When you're logged in - simply search for your favorite artist or click on a scheduled artist in the official programme and add to your personal programme.

    It's easy and it's super comfortable.

  • Will there be printed programmes this year?

    Well, we try to cut down on paper waste - which is one task in our work of trying to be an environmental friendly festival.

    There will be print friendly programmes, where you can setup your personal schedule online. We'll also have a print-on-demand service at the festival office, if you do not have access to a printer at home.

  • At what time does the concerts start?

    The showcase shows start at 7pm every day but there will also be loads of earlier concerts as a part of Live at Heart DAY PARTY. These shows are free for all, spread through the whole city and during daytime only, before the showcases start on the official festival stages.

  • Can I grab some food and some drinks during the festival?

    For sure. All venues that have the age limit of +18 will serve snacks, food and drinks.

Frequently Asked Questions

FAQ - Performing acts
  • What is a Showcase festival?

    Our friends over at gigmit.com have written a great article about Showcase Festivals and how to approach them.

  • Are we guaranteed to meet people from the music industry?

    No, there are no guarantees - but there are things you can do to increase the chances of hooking up with music industry people.

    Our PRO TIP is to be as prepared as you possibly can be; Check out the list of delegates who will attend the festival. Are there any people on there that you'd really like to interact with? Email them, introduce yourself, invite them to come watch you play or try to set up a meeting with them on site.

    The more you interact - the more people will see you.
    It's a good idea to be available and on site for all days, to play as many shows as you possibly can to create a buzz, as well as attending the conference & the industry mingles.

    Remember - No one likes spam. When you're approaching someone, do it in a nice way & use your common sense.

  • Im playing the festival. Where do I go when I arrive to Örebro?

    Check in at our Festival Office:

    Address:
    Örebro Konserthus
    Fabriksgatan 2
    701 20, Örebro.

    You'll get all necessary info while checking in.

  • At what times is the Festival Office open?

    ... To be updated

  • Are there any parking facilities?

    We do not have any official festival parking facilities. There are plenty of parking options throughout the city - where you'll need a parking ticket to park your vehicle.

    We recommend everyone to take the train to Örebro. It is a small town with walking distances between the train station, the hotels, the venues and the festival office. Read more on Travel and Accommodation.

  • Can we sell MERCH at the venues where we are playing?

    ... To be updated.

  • Can Live at Heart help us with accommodation?

    We have an official Artist and Delegate Hotel - Clarion Hotel, where artists have special discounts during the festival week. As a performing act, you'll receive the discount code upon being booked.

    There's also a Live at Heart Community on Facebook, where you can search for other accommodation options.

  • We can't travel with instruments, can you provide this for us?

    Basically, No.
    Each performing act is responsible for making their own show possible to pull through.
    Live at Heart provides backline on every stage but WE DO NOT PROVIDE ANY INSTRUMENTS OR BREAKABLES at all.

    ... We do our best to help out, though - the best way to sort this is by joining our Live at Heart Community on Facebook and ask the members of the community.

  • Our technical spcifications have changed since we were booked. Where can we send an updated tech spec?

    No worries, please send the updated version to contact@liveatheart.se.
    We'll sort it out and get back to you to make sure everything is in order.

  • We forgot to notify you about our touring crew. Can we add them to our party?

    Yes. You can search individual Industry accreditation for each member of the touring crew.
    Each accreditation application will then be reviewed individually. We can't give any guarantees that everyone will be approved but there are normally no problems as long as you provide us with the correct information in good time ahead of the festival.

FAQ - Industry Delegates
  • Where's the delegate check in?

    All delegates will check in at the Festival Office headed at;

    Address:
    Örebro Konserthus
    Fabriksgatan 2
    701 20, Örebro.

  • Where's the delegate lounge?

    The delegates lounge is located in the same building as the check in. You'll get all necessary info while checking in.

    Address:
    Örebro Konserthus
    Fabriksgatan 2
    701 20, Örebro.

  • Can I access the delegate list?

    We have to types of delegates visiting Live at Heart.

    • Music industry delegates with a free accreditation.

    • Premium accreditation

    You'll be able to access the complete delegate list with the premium accreditation.

    Find your Premium accreditation ticket

  • Will there be any mingles?

    Yes. We always provide business mingles of different sorts for the attending delegates and artists. The mingles will be presented ahead of the festival, to delegate attendees only.

  • Can I showcase music from my company?

    We love great and interesting music. If you sit on a treasure chest and would like to present it at Live at Heart - give us a shout immediately!

    contact@liveatheart.se

  • Where's the after party?

    Don't worry. If you're in our delegate list then you'll find out.

  • Do I need to carry the badge?

    You don't.

    ... but what's the deal with hanging out at a showcase festival with loads of interesting people if no one knows who you are or where you're from? The badge is a simple tool for connecting and networking.

  • I just started my company, can I attend as a delegate?

    Size, number of employees or economical assets don't really matter to us. We care about music. So the answer is yes, please apply for accreditation.

FAQ - Visitors
  • I ́ve heard that you get a festival pass if you work as a volunteer for one evening. Where can I
    sign up?

    Get in touch with contact@liveatheart.se and we'll walk you through the process.
    We'll also be advertising on social media in search for volunteers closer to the date of the festival so keep your eyes open.

  • I'm in a wheelchair, can I access every venue?

    Live at Heart is held on several different venues and facilities but the doorstep wont be an obstacle to experience great live music.

    An overview of facilities for wheelchair users will be presented here closer to the start of the festival.

    We always recommend wheelchair users to contact the venues to ensure they can prepare the best possible seats.

  • Can I bring my daughter, who is underage?

    Each venue have their own age limits.
    All venues will be listed here closer to the launch of the festival.

  • I have bought a ticket, do I have to change it for a wristband?

    Yes, your ticket must be exchanged for a wristband to be valid throughout the whole festival.
    There will be a couple of tickets booths that we'll present closer to the start of the festival.

  • Do I save cash buying a festival pass instead of separate day tickets?

    Short answer; Yes.
    We'll also be releasing early bird tickets as well as running a few campaigns ahead of the festival so there's some bucks to save if you stay updated.

  • Can I upgrade my one day ticket to a full festival ticket?

    For sure! Visit the festival office, and we'll sort it out!

    Address:
    Örebro Konserthus
    Fabriksgatan 2
    701 20, Örebro.

  • I just want to go see one band, can I buy a ticket at the door?

    Yes you can. We use SWISH at the doors at every venue.

    Notice that the entrance price can differ depending on size and capacity of the venue.

  • I'm sick and can't go. Can I get a refund?

    More refund info to be presented soon.

  • Can I create my own programme?

    Yes. We've built a pretty comprehensive system for setting up your own programme with your personal favourites.

    You need to create an account and log in to access this feature.

    When you're logged in - simply search for your favorite artist or click on a scheduled artist in the official programme and add to your personal programme.

    It's easy and it's super comfortable.

  • Will there be printed programmes this year?

    Well, we try to cut down on paper waste - which is one task in our work of trying to be an environmental friendly festival.

    There will be print friendly programmes, where you can setup your personal schedule online. We'll also have a print-on-demand service at the festival office, if you do not have access to a printer at home.

  • At what time does the concerts start?

    The showcase shows start at 7pm every day but there will also be loads of earlier concerts as a part of Live at Heart DAY PARTY. These shows are free for all, spread through the whole city and during daytime only, before the showcases start on the official festival stages.

  • Can I grab some food and some drinks during the festival?

    For sure. All venues that have the age limit of +18 will serve snacks, food and drinks.

PARTNERS