Live at Heart 4 - 7 September 2019, Örebro Sweden  |   About  Press  Info på svenska  |

Ida Josefsson (SE)

Works with creating a digital customer experience in world class for SJ-travelers. Focuses on SJs omni-channel-experience and roadmap in the ever-changing field of digital channels. Loves to experiment with new ways of working and new techniques to constantly improve the customer journey. Has a passion for the easiness of using smart voice assistants as SJ just launched a voice app in the Swedish Google Assistant.